Origin Intelligence

Refund and Continuity Policy

Version: August 6, 2026 · Origin Intelligence LLC, a Florida limited liability company · The version date governs

1. The rule

One rule governs every purchase from Origin Intelligence:

  1. Within 48 hours of purchase: full refund on request.
  2. After 48 hours and before delivery begins: no refund. Your full payment converts to credit toward a future edition of the same offering.
  3. Once delivery begins: no refund and no credit. This rule governs even if delivery begins within 48 hours of your purchase.

2. When delivery begins

  1. Origin Event: at the listed start time of the event.
  2. Origin Cohort: at the start of session one.
  3. Origin Summit: at the start of Day 1.
  4. 21-Day Origin Align and Origin On-Demand: access is delivered at purchase. For these two, the rule collapses to a 48-hour full refund window, after which the sale is final. Credit does not apply, because access is already yours.

3. How credit works

  1. Credit is one seat in a future edition of the same offering, seat for seat, even if the listed price has changed.
  2. Credit has no cash value and never expires.
  3. Credit is confirmed to you in writing.

4. The event and Align bundle ($199)

Within 48 hours of purchase: the full $199 refunds. After 48 hours: the event portion follows the credit rule above; the Align portion is delivered at purchase and is final.

5. No-shows

A seat that goes unused without any contact before delivery begins is forfeited. If you write to us before delivery begins, credit under section 1 applies. Contact after delivery begins does not create credit.

6. Emergencies

If a documented emergency interrupts your participation after delivery has begun, we will move your full value once to a future edition of the same offering. This is offered at our discretion, once per person per offering.

7. Gifted and complimentary seats

Gifted and complimentary seats have no cash value and do not transfer if unused.

8. If we do not deliver

The rules above govern choices you make. When we are the reason delivery does not happen, you always choose between a full refund and a seat in the next edition:

  1. If an Origin Event cannot run as scheduled, it reschedules within 30 days. If the new date does not work for you, full refund. The recording obligation moves with the date.
  2. If a Cohort session cannot run, it is made up within two weeks, never skipped. If the founder misses two consecutive sessions, each enrollee individually chooses between an extension and a pro-rated refund of undelivered sessions.
  3. If a Summit cannot run as scheduled, it moves to a held reserve date approximately four weeks later. If the new date does not work for you, full refund, at any point. Summit follow-up calls reschedule within one week.
  4. If a Cohort or Summit does not reach its posted minimum, it does not run: full refund or roll-forward to the next edition at your original price, your choice.

9. Process

  1. Approved refunds return to the original payment method and typically post within 5 to 10 business days of approval.
  2. Credits are confirmed in writing.
  3. Write to chancey@originintelligence.io before initiating any card dispute. Every situation above resolves faster than a chargeback, and we keep records of every decision.
  4. Origin Intelligence does not take deposits. A seat is a full payment.

10. Governing law

This policy is governed by the laws of the State of Florida, where Origin Intelligence LLC is registered. This policy lives at originintelligence.io/policy/, is linked from every checkout, and the version date at the top governs.